Returns:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. TIP: keep your original shipping box and original packaging for 7 days in case you need to return.
To be eligible for a return, your item must be in the same condition that you received it, on a strand, with or without tags, full bead count, and in its original packaging.
To start a return, you can use the self return feature in your customer account.
If your return is accepted, package your return and follow the instructions in the return portal. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@spacegirlgemco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If an item is severley damaged or lost in transit, please file a claim with USPS,and let us know you didn't receive it. Reorder your items and we will expedite your reorder.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.