SpaceGirl Gem Co FAQs

We have discount codes for our retail customers to use at checkout. Codes are located at the top of the page that you are viewing and on our home page

Yes! We have a separate website with wholesale pricing just for you. Send an email to info@spacegirlgemco to get signed up

We ship in real time so we will need to hear from you within 1 hour of placing your order. If the order ships you will need to pay for a new label, and ship it back, upon receipt. We will issue a full refund once the package gets back to us

Our free domestic USPS ground shipping takes 5-7 business day

You have the option at checkout to upgrade to USPS Priority shipping to receive your package in 1-3 business days

Yes! you can choose the USPS Express option at checkout

If you need your order the next day, please plan accordingly. You will need to place your order by 10am pacific time. We will need to have your package to UPS by 4:00 pm pacific time. Any fees due for shipping will need to be paid before we ship out. We will ship via UPS next day air. We will do everything in our power to get it to you when you need it. Please reach out if you have any questions before placing the order

We take your order to the post office and it is scanned by the clerk. Once it leaves our hands, it is in possesion of USPS or UPS. We have no control of the transit timeline. If you package is lost in transit you can reach out to USPS or UPS and file a claim.

NOTE: Please ensure you have a safe location for your package to be delivered to. If you have theft happen often, you can add a signature confirmation for delivery at checkout

We do accept Returns and refunds within 7 days after your package delivery. You can initiate a return in your customer account. See our return policy for more info

We have an extremely high standard of quality control. We will not send you damaged beads. If you receive your package and it is severely damaged in transit, please go to the USPS or UPS website and file a claim with your tracking number.

If you receive your package and 1-3 beads are damaged in transit, please send us an email with photos of each damaged bead. We will refund you for the bead count of damaged beads. You will receive a credit in your account for the amount of the loss per bead